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Customer Service

STORE DETAILS

Do you have a physical address or are you just an online business?
We also have a showroom based in Melbourne that is stocked with all of the products we sell so if you’re looking to get some person advice, or just want to see the products first hand before purchase, then we recommend you visit us here to have a chat.

Do you offer any training on your products?
We hold information training sessions and special event nights so that you can get the most out of your gear. Send us an email here if you would be interested in training for a particular product.


PAYMENT

What payment methods do you offer?
We have a range of payment options including Cash in store, PayPal, Visa/Mastercard, direct deposit and internet transfer.

Is my payment on your website secure?
Yes. We take every precaution to make sure that your payment is completely secure using our encrypted Commonwealth Bank merchant portal.


SHIPPING

When will orders be shipped?
Orders placed before 3pm will be shipped on the same day, while those after 3pm or on a weekend/public holiday will be shipped on the next business day.

When will I receive my item?

We strive to ensure you receive your order as soon as possible which is why we ship all orders with Express Post. Most orders arrive in 1-2 working days after shipment. Full details here.

Does my order have shipping insurance?
All of our deliveries come with 100% shipping insurance. The package also requires a signature on delivery, so if nobody is home to receive the parcel then it will be redirected to your local Australia Post for pick up.

How do I track my order?
When we ship an order, you will be emailed a tracking number which can be tracked on the Auspost website. For full details on order tracking, click here.

Can I pick up my item?
Yes, you can pick up your purchase from our Melbourne Showroom HERE.

Do you deliver to PO Boxes?
Yes, we deliver to all PO boxes within Australia.


WARRANTY & RETURNS

Is there any warranty on your products?
All of our products offer a minimum 12 month warranty, while some have manufacturer warranties of 24 or 36 months. If you experience any problems with your product then just contact us with your name and invoice number and we’ll be happy to help you out.

How do I return a product to you?
Before you return any item back to us, you must ensure that you have a return authorisation by giving us a call or contacting us here. For our full warranty details and return process, please see here.


ORDERING

How can I be sure my order went through?
We’ll send you a confirmation email once we’ve received your order and another one once your item has been shipped. In case any issues arise with your order we’ll give you a call, so make sure to provide us with your correct number and email address. Once we send you a confirmation shipping email then you can track your order HERE.

Credit card authorisation form information.
In some cases it is necessary to fill out and return a Credit Card Authorisation Form to verify your identity. If this is required, you will be contacted following the placement of your order. Click Here to download.


STOCK AVAILABILITY

What happens if an item I just purchased is out of stock?
If we have run out of stock of an item we re-order it immediately so if you’ve got your eye on a product then don’t worry, it will be back up soon. And if you’ve already ordered it then we’ll make sure it’s shipped to you as soon as it arrives.


QUESTIONS?

Haven’t found what you’re looking for? Contact us HERE.





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