STORE DETAILS
Do
you have a physical address or are you just an online
business?
We also have a
showroom based in Melbourne that is stocked with all of the products we sell so
if you’re looking to get some person advice, or just want to see the products
first hand before purchase, then we recommend you visit us here to have a
chat.
Do
you offer any training on your products?
We hold
information training sessions and special event nights so that you can get the
most out of your gear. Send us an email here if you would be
interested in training for a particular product.
PAYMENT
What
payment methods do you offer?
We have a range of payment options including Cash
in store, PayPal, Visa/Mastercard, direct deposit and internet
transfer.
Is
my payment on your website secure?
Yes. We take every precaution to make
sure that your payment is completely secure using our encrypted Commonwealth
Bank merchant portal.
SHIPPING
When
will orders be shipped?
Orders placed
before 3pm will be shipped on the same day, while those after 3pm or on a
weekend/public holiday will be shipped on the next business
day.
When
will I receive my item?
We strive to
ensure you receive your order as soon as possible which is why we ship all
orders with Express Post. Most orders arrive in 1-2 working days after shipment.
Full
details here.
Does my order have
shipping insurance?
All of our
deliveries come with 100% shipping insurance. The package also requires a
signature on delivery, so if nobody is home to receive the parcel then it will
be redirected to your local Australia Post for pick up.
How do I track my
order?
When
we ship an order, you will be emailed a tracking number which can be tracked on
the Auspost website. For full details on order tracking, click here.
Can I pick up my
item?
Yes, you can
pick up your purchase from our Melbourne Showroom HERE.
Do you deliver to PO
Boxes?
Yes, we
deliver to all PO boxes within Australia.
WARRANTY &
RETURNS
Is there any warranty on your
products?
All of our
products offer a minimum 12 month warranty, while some have manufacturer
warranties of 24 or 36 months. If you experience any problems with your product
then just contact us with your name and invoice number and we’ll be happy to
help you out.
How do I return a product to you?
Before you return
any item back to us, you must ensure that you have a return authorisation by
giving us a call or contacting us here.
For
our full warranty details and return process, please see here.
ORDERING
How
can I be sure my order went through?
We’ll send you a
confirmation email once we’ve received your order and another one once your item
has been shipped. In case any issues arise with your order we’ll give you a
call, so make sure to provide us with your correct number and email address.
Once we send you a confirmation shipping email then you can track your order
HERE.
Credit
card authorisation form information.
In
some cases it is necessary to fill out and return a Credit Card Authorisation
Form to verify your identity. If this is required, you will be contacted
following the placement of your order. Click
Here to download.
STOCK
AVAILABILITY
What happens if an item I just purchased is out of
stock?
If
we have run out of stock of an item we re-order it immediately so if you’ve got
your eye on a product then don’t worry, it will be back up soon. And if you’ve
already ordered it then we’ll make sure it’s shipped to you as soon as it
arrives.
QUESTIONS?
Haven’t found what you’re looking
for? Contact
us HERE.
