We Are Proudly 100% Australian Owned and Operated
As a 100% Australian owned and operated company (visit us here) , we offer top quality products and service in a timely fashion so that you can get back on the track. We have over 15 years of retail experience and are Australia’s only dedicated sports electronic retailers.
Our Staff Offer Specialist Knowledge and Advice
Fitness and sport electronics are our passion. We live and breath it here often pushing devices to their limits ourselves. We use our expertise and experience with our products to make sure you get exactly what you’re looking for with unbiased advice.
We Offer Real Customer Service
Whether you come to our showroom, call us here , or contact us through email or Live Chat, you are guaranteed to experience true customer service. We’re here to help you find what you want and make sure that you walk away happy – so if you have any questions, don’t hesitate to ask!
The benefits given by our returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL)
A refund, replacement or repair may not be offered if you:
- substantially modify the product;
- misuse the product contrary to user instructions or packaging labels; or
- simply change your mind.
Certain products are strictly excluded under our Returns Policy unless they are faulty, these may include:
- Pre Ordered items, Special orders or Sale stock;
- gift-cards, vouchers, credit vouchers.
- Remorse returns (customer changes mind or simply no longer wants the item)
NOTE: Remorse returns are strictly subject to a 20% restocking fee plus a deduction of $9.95 postage charge.
In some cases when agreed by Management, we may agree to Exchange only or Credit note in lieu.
Visit Us at Our Showroom
We have all of our items on display in our Melbourne Showroom. Not only can you come in and see the products in real life, you can also order online and pick it up from us here . We also hold information training sessions and special event nights so that you can get the most out of your gear.
All Orders are Sent Express Post
We send all of our orders via Express Post. Orders placed before 3pm on a weekday are shipped on the same day, with late, weekend and public holiday orders being shipped the next business day. Orders should arrive within 1-2 business days depending on your location and we provide you with a tracking number so that you can watch your package’s progress online. Exceptions to this are listed on our Delivery page.
Your Payments are Always Secure
If you have any concerns about online payments rest assured, we take every precaution to ensure the safety of your transaction. We offer various methods such as PayPal, a Visa/Mastercard secure merchant portal, direct deposit, or you can make payment over the phone by calling us here .
All Products Come with an Australian Warranty
We believe in the quality of our products and our suppliers, which is why we offer a minimum 12 month warranty on all products, with some products coming with 24 and 36 months. If you do experience any issues just contact us with your name and invoice number and we’ll take care of it for you as quickly and hassle free as possible.