Terms & Conditions

Last updated: November 2026

Welcome to Highly Tuned Athletes. These Terms & Conditions govern purchases made through our website, retail showroom and other direct sales channels.

By placing an order with Highly Tuned Athletes, you acknowledge the terms applicable to your purchase.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL) or other applicable legislation.

1. Products, Pricing & Availability

Product Information

Highly Tuned Athletes endeavours to provide accurate product descriptions, specifications, images and pricing. Product information is generally based on details supplied by manufacturers.

Product images are provided for illustration. Minor differences in appearance or packaging may occur, provided the goods remain consistent with their description and applicable consumer guarantees.

Customers are encouraged to review product specifications, compatibility requirements and suitability before purchasing.

Pricing

All prices are expressed in Australian dollars and include GST where applicable.

Prices may change without notice due to manufacturer promotions, supplier pricing adjustments, clearance activities and other commercial considerations.

The applicable purchase price is the price accepted when the order is placed, subject to applicable law and the provisions concerning genuine pricing errors.

Pricing Errors

Where a genuine pricing or listing error occurs, Highly Tuned Athletes may contact the customer to explain the error and offer an appropriate resolution, including proceeding at the corrected price by agreement or cancelling the order for a full refund.

No cancellation fee applies where Highly Tuned Athletes cancels an order because of its own pricing or listing error. Applicable consumer rights remain unaffected.

Product Availability

Stock availability may change without notice. Inventory discrepancies can occasionally occur due to simultaneous purchases, stock movements or administrative errors.

If an ordered product becomes unavailable, we will contact the customer to arrange an appropriate resolution, which may include an alternative product, revised delivery arrangements or a full refund.

2. Orders & Payments

Order Acceptance

All orders are subject to payment verification, stock availability and acceptance by Highly Tuned Athletes.

An automated order confirmation acknowledges receipt of an order but does not necessarily confirm acceptance for fulfilment.

If an order cannot be accepted, the customer will be notified and any payment received will be refunded.

Payment Processing

Payments are processed through approved payment providers, including Shopify Payments, PayPal and other payment services offered at checkout.

Payment providers may retain transaction charges when an order is cancelled or refunded. These charges are not necessarily recoverable by Highly Tuned Athletes.

Customers must provide accurate payment information and be authorised to use their selected payment method.

Fraud Prevention

Highly Tuned Athletes may undertake reasonable payment verification and fraud prevention procedures. Additional information may be requested where necessary to verify an order.

Orders may be delayed, declined or cancelled where reasonable verification cannot be completed or there are reasonable grounds to suspect fraudulent or unlawful activity.

Any payment received for an order declined or cancelled by Highly Tuned Athletes will be refunded as required by law.

3. Order Cancellations

Payment processing, administration and order preparation commence when an order is placed, with associated costs incurred regardless of whether the order has been dispatched.

Customers wishing to cancel an order must contact Highly Tuned Athletes as soon as possible. Cancellation requests are subject to acceptance and the order's processing status.

A 5% cancellation fee applies to customer-requested cancellations accepted before dispatch.

This fee covers non-refundable payment processing charges and associated order administration costs, including stock allocation, handling and preparation for dispatch.

The fee is calculated against the value of the cancelled order.

Once an order has been dispatched, cancellation is generally no longer possible. Any subsequent return request will be considered under our Returns, Refunds & Cancellations Policy.

Cancellation fees do not apply where Highly Tuned Athletes cannot fulfil an order or where a customer is legally entitled to a full refund.

These cancellation provisions are subject to applicable Australian Consumer Law requirements.

4. Price Changes & Promotional Offers

Highly Tuned Athletes regularly participates in manufacturer promotions, seasonal sales, clearance events and other promotional activities.

The price applicable to a purchase is the price accepted when the order was placed.

Highly Tuned Athletes does not provide retrospective price adjustments, refunds, credits or reimbursements because a product is subsequently advertised or sold at a lower price.

This applies whether the order is awaiting dispatch, in transit or has already been delivered.

Promotional prices apply only to eligible purchases made during the relevant promotional period, subject to the applicable offer conditions.

A subsequent promotional price does not alter the original purchase agreement.

Requests to cancel an order because of a subsequent price reduction are treated as change-of-mind cancellation requests and are subject to our standard cancellation conditions.

These provisions do not affect rights arising from misleading pricing, inaccurate representations or other failures to comply with Australian Consumer Law.

5. Change-of-Mind Returns & Exchanges

Highly Tuned Athletes specialises in sophisticated electronic sporting equipment, much of which requires activation, configuration, registration or pairing with personal devices and applications.

Once opened or activated, these products may no longer be suitable for resale as new. Our range also includes hygiene-sensitive products such as heart rate monitor straps and personal audio equipment.

Highly Tuned Athletes does not offer returns, refunds or exchanges for change-of-mind purchases.

This includes purchasing the wrong product, deciding a product is unsuitable, preferring another model, no longer requiring the product or subsequently finding a lower price.

Exceptional Discretionary Returns

In exceptional circumstances, management may approve a discretionary return or exchange. Approval must be obtained before returning the product.

Products must remain completely unopened, unused and in their original saleable condition.

All manufacturer and Highly Tuned Athletes security seals must remain intact and unbroken.

Products that have been opened, activated, configured, registered, paired, worn or used are not eligible for discretionary change-of-mind returns.

Special-order and personalised products are also excluded unless management expressly agrees otherwise.

Restocking Fees & Return Freight

Approved discretionary returns for a refund are subject to a 10% restocking fee.

For discretionary exchanges, management may waive this fee. Any waiver applies only to the individual transaction and does not establish an entitlement to similar treatment in future.

Customers are responsible for arranging and paying all return shipping costs. Original shipping charges are non-refundable for discretionary returns.

These conditions do not apply where a customer is entitled to a remedy under Australian Consumer Law.

6. Special Orders

Products specifically ordered, sourced or reserved at a customer's request may involve additional supplier commitments and associated costs.

Where a product is designated as a special order, any applicable cancellation conditions and non-recoverable supplier costs will be disclosed and agreed upon before the order is placed.

Once an accepted special order has been placed with the supplier, customer-requested cancellation is subject to approval and any previously agreed, reasonable cancellation costs.

Special-order conditions do not affect rights available under Australian Consumer Law.

7. Warranty & Consumer Guarantees

All products sold by Highly Tuned Athletes are supplied with applicable manufacturer warranties and Australian Consumer Law guarantees.

Manufacturer warranty periods vary by product and brand. Australian Consumer Law guarantees operate independently and may continue beyond a manufacturer's stated warranty period.

Warranty Assessments

Where a product is reported as faulty, Highly Tuned Athletes may undertake reasonable troubleshooting or arrange an assessment to establish the nature and cause of the problem.

Assessment may be undertaken by Highly Tuned Athletes, the manufacturer, an authorised distributor or an approved service centre.

A customer's report of a fault does not automatically establish that a product has failed to meet a consumer guarantee. Assessment findings will be considered alongside available evidence and applicable consumer rights.

Manufacturer Recommendations

Manufacturer technical support teams may provide assistance, diagnose reported problems and recommend warranty remedies.

A manufacturer's recommendation or verbal approval of a refund does not constitute authorisation for Highly Tuned Athletes to refund the original purchase.

Highly Tuned Athletes may independently review the circumstances and supporting findings before determining the appropriate remedy under Australian Consumer Law.

This does not restrict any statutory entitlement to a refund, replacement or other remedy.

Warranty Remedies

Where a product fails to meet an applicable consumer guarantee, Highly Tuned Athletes will provide the remedy required by Australian Consumer Law.

Depending on the nature and seriousness of the problem, this may involve repair, replacement, refund or another remedy required by law.

Where a customer is legally entitled to choose a remedy, that choice will be respected.

Manufacturer warranty procedures may assist with resolving claims but do not override statutory rights. Customers are not required to contact the manufacturer before seeking an applicable remedy from Highly Tuned Athletes.

Products Assessed as Not Faulty

Not every operational concern represents a manufacturing defect. Battery performance, GPS accuracy, heart rate measurements and wireless connectivity can be influenced by settings, software, environmental conditions and normal technology limitations.

Normal wear and tear, accidental damage, misuse or operation outside manufacturer specifications may fall outside warranty coverage, depending on the circumstances.

Where assessment identifies no fault or failure to meet applicable consumer guarantees, reasonable inspection, collection or return freight charges may apply where permitted by law.

Customers will be advised of proposed charges and provided with a reasonable estimate before the relevant costs are incurred.

For further details, please see our Warranty & Consumer Guarantees Policy .

8. Warranty Returns & Customer Data

Customers should contact Highly Tuned Athletes before returning products for warranty assessment.

Products should be securely packaged to provide reasonable protection during transit.

Original manufacturer packaging is preferred where available but is not required for valid consumer guarantee claims.

Where a product can reasonably be returned by post, customers will generally arrange the initial return. Reasonable return freight expenses will be reimbursed where required by Australian Consumer Law.

Device Data & Repair Notices

Customers should back up important information and remove personal account details before returning electronic devices, where reasonably possible.

Assessment, repair or replacement may involve resetting the device, potentially resulting in the loss of stored data, settings or activity history.

Where required by Australian Consumer Law, appropriate written repair notices will be provided before products are accepted for repair.

9. Shipping & Delivery

Highly Tuned Athletes delivers throughout Australia using Australia Post and other approved delivery providers.

Shipping options and applicable charges are displayed at checkout or otherwise advised before the purchase is completed.

Orders are dispatched as promptly as practical, subject to stock availability, payment verification and operating hours.

Estimated delivery periods are indicative and may vary due to courier operations, public holidays, weather events and other circumstances. Applicable delivery rights remain unaffected.

Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Incorrect addresses, unsuccessful delivery attempts or parcels returned to sender may result in reasonable additional freight charges where the circumstances are attributable to the customer.

Signature & Delivery Verification

For security reasons, Highly Tuned Athletes may require signature confirmation or other delivery verification, particularly for high-value products.

Authority to leave parcels unattended may not be available where signature confirmation is required.

Where a parcel is redirected to a collection location following an unsuccessful delivery attempt, customers should collect it within the carrier's applicable holding period.

Missing or Disputed Deliveries

Customers should promptly report missing, damaged or incorrectly delivered orders.

Highly Tuned Athletes will investigate disputed deliveries using available carrier records, tracking information and delivery confirmation.

A delivery tracking status alone does not exclude our obligations under Australian Consumer Law.

For further details, please see our Shipping & Delivery Policy .

10. Incorrectly Supplied Products

Where products are supplied in error, Highly Tuned Athletes may contact the recipient to arrange collection or recovery at our expense.

Customers are requested to retain incorrectly supplied products in their original condition and avoid activating or using them while recovery arrangements are being made.

Where Highly Tuned Athletes supplies an incorrect item in place of the product ordered, we will investigate and arrange an appropriate correction at our expense.

All recovery and correction arrangements remain subject to applicable Australian law, including provisions concerning unsolicited goods.

11. Refund Processing

Approved refunds will ordinarily be processed through the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

Where a refund is required under Australian Consumer Law, no cancellation, restocking or processing fees will be deducted.

For discretionary refunds, applicable fees and non-refundable charges will be applied in accordance with our Returns, Refunds & Cancellations Policy .

12. Marketplace Purchases

Highly Tuned Athletes also sells products through selected third-party marketplaces.

Marketplace purchases may be subject to additional cancellation, return, refund, payment and dispute procedures.

Customers should generally initiate marketplace enquiries through the platform on which their purchase was made.

Where marketplace conditions differ from those applying to direct purchases, applicable marketplace arrangements will be observed.

Nothing in these conditions overrides Australian Consumer Law rights or applicable marketplace obligations.

13. Website Use & Intellectual Property

Website content, including original product descriptions, images, graphics, logos, designs and other materials, is protected by applicable intellectual property laws.

Unless otherwise permitted, website content must not be reproduced, distributed or used commercially without appropriate authorisation.

Customers may access, download or print website information for lawful personal use.

Users must not interfere with website security, attempt unauthorised access, introduce malicious software or otherwise misuse the website.

Highly Tuned Athletes may take reasonable steps to prevent unlawful or harmful website activity.

14. Website Information & External Links

Highly Tuned Athletes endeavours to maintain accurate and current website information.

Website content may occasionally contain technical errors, typographical mistakes or outdated information. We may correct these errors and update content as necessary, subject to applicable consumer rights.

Our website may include links to manufacturers, technical resources and other third-party services.

These websites operate independently and may have their own terms, privacy policies and procedures.

Highly Tuned Athletes is not responsible for the independent operation or content of third-party websites, except where liability cannot lawfully be excluded.

15. Privacy & Personal Information

Highly Tuned Athletes collects and processes personal information for purposes including order fulfilment, customer service, delivery, payment verification and warranty assistance.

Personal information is handled in accordance with our Privacy Policy and applicable legislation.

We may share relevant information with payment providers, delivery services, manufacturers and authorised service centres where reasonably necessary for purchases, deliveries or warranty assistance, subject to applicable privacy requirements.

Further information is available in our Privacy Policy.

Shopify Network Intelligence

Our online store is hosted by Shopify, which collects and processes customer information when visitors browse our website or make purchases.

We have enabled Shopify Network Intelligence, allowing Shopify to process information from interactions with our store alongside information from other Shopify merchants and services to support enhanced ecommerce features, analytics, personalised shopping experiences and more relevant advertising.

Customer information may be shared with Shopify and relevant service providers, including those located outside Australia, for these purposes. These practices and available customer choices are explained in our Privacy Policy.

For more information, see Shopify's Consumer Privacy Policy and Shopify's Privacy Controls .

16. Limitation of Liability

Highly Tuned Athletes provides its website and services with reasonable care.

To the extent permitted by law, Highly Tuned Athletes is not responsible for losses arising from circumstances beyond its reasonable control or from a customer's unlawful or improper use of the website.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.

In particular, these Terms & Conditions do not restrict Australian Consumer Law guarantees, statutory repair, replacement or refund rights, compensation for reasonably foreseeable loss or damage, or any other rights that cannot lawfully be excluded.

17. Changes, Disputes & Applicable Law

Changes to These Terms

Highly Tuned Athletes may update these Terms & Conditions to reflect changes in business operations, products, services or applicable legislation.

Updated terms will be published on our website. Changes will ordinarily apply to future transactions and will not retrospectively alter existing purchase conditions without lawful grounds or customer agreement.

Disputes & Applicable Law

Customers with concerns about an order, product or service are encouraged to contact Highly Tuned Athletes so the circumstances can be reviewed.

We aim to address complaints fairly and within reasonable timeframes.

These Terms & Conditions are governed by the laws of Victoria, Australia, subject to applicable mandatory legal protections.

Nothing in these conditions restricts a customer's right to seek assistance from Consumer Affairs Victoria, the ACCC, a court or another appropriate body.

Contact Information

Australian Consumer Law