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Warranty & Consumer Guarantees
At Highly Tuned Athletes, we supply genuine Australian-market products backed by manufacturer warranties and Australian Consumer Law guarantees.
Modern sports electronics are sophisticated devices, and their performance can be influenced by software, settings, environmental conditions and compatibility with other equipment. Many operational concerns can be resolved through troubleshooting rather than requiring a warranty return.
Manufacturer Warranties & Technical Support
Our products are supplied with applicable Australian manufacturer warranties, which vary by brand and model. These operate alongside Australian Consumer Law guarantees, which may extend beyond the manufacturer's stated warranty period.
For technical assistance, we encourage customers to consider contacting the manufacturer's dedicated support team. Their specialised product knowledge and technical resources can often resolve issues more quickly.
| Brand | Technical Support |
|---|---|
| Garmin | Garmin Australia Support or 1800 235 822 |
| COROS | COROS Support or via the COROS app under Profile > Help & Support > Contact Support |
| Polar | Polar Australia Support or Contact Polar Support |
| Suunto | Suunto Australia Support or support@suunto.com |
| Shokz | Shokz Australia Support or support.au@shokz.com |
Manufacturer assistance is optional, and customers are always welcome to contact Highly Tuned Athletes directly.
A manufacturer's recommendation or verbal approval of a refund does not authorise a refund on behalf of Highly Tuned Athletes. We may independently review the circumstances and supporting findings before determining the appropriate remedy under Australian Consumer Law.
Experiencing a Problem?
If your product is not operating as expected, please contact us before returning it.
Email:
customerservice@highlytunedathletes.com.au
Phone:
(03) 9598 7888
Please provide your order number, a description of the problem and, where relevant, supporting photographs or video.
We may recommend troubleshooting or arrange an assessment by Highly Tuned Athletes, the manufacturer, an authorised distributor or service centre.
Warranty Assessment
Reported faults may require inspection or testing to establish their nature and cause.
Battery performance, GPS accuracy, heart rate measurements and wireless connectivity can be influenced by settings, operating conditions and the limitations of the technology.
Normal wear, accidental damage, misuse or operation outside manufacturer specifications may not be covered by warranty.
Where no fault is identified, reasonable inspection or return freight charges may apply where legally permitted. Any proposed charges will be advised in advance.
Repairs, Replacements & Refunds
Where a product fails to meet an applicable consumer guarantee, Highly Tuned Athletes will provide the appropriate remedy under Australian Consumer Law.
Depending on the nature and seriousness of the problem, this may involve a repair, replacement or refund. Customers may choose their remedy where entitled by law.
Manufacturer warranty procedures may assist with resolving claims but do not override statutory consumer rights.
Returning a Product & Personal Data
Please contact us before returning a product so that appropriate arrangements can be confirmed.
Products should be securely packaged to prevent damage during transit. Original packaging is preferred but is not required for valid consumer guarantee claims.
For products that can reasonably be posted, customers generally arrange the initial return. Reasonable return freight costs will be reimbursed where required under Australian Consumer Law.
Before returning an electronic device, please back up important data and remove personal account information where reasonably possible. Assessment, repair or replacement may involve resetting the device and loss of stored data or settings.
Additional written repair notices will be provided where required by law.
Contact & Returns
579 Hampton Street
Hampton VIC 3188
Australia
Email: customerservice@highlytunedathletes.com.au
Phone: (03) 9598 7888
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For further details, please refer to our Terms & Conditions . Nothing in this policy limits your rights under Australian Consumer Law.